Ledger wallet end users have been unable to accessibility their bitcoin income given that Monday, and some end users believe the components maker is dragging its toes.
According to issues lodged by end users on Reddit, they are unable to accessibility their bitcoin income wallets, can’t perspective their balances or make transactions. The outage is halfway via its second day, in accordance to a person who posted about the challenge shortly ahead of midnight Tuesday.
One particular person wrote:
“Soon after ~20 hours, this challenge is continue to not solved. I won’t be able to accessibility my BCH wallet at all (no transactions demonstrate up, irrespective of becoming noticeable on an explorer…This would seem like a very important outage taking into consideration the cash you should not even demonstrate up, a great deal a lot less becoming in a position to expend them.”
An incident status write-up, which initially acknowledged the problem on Monday at 6:30 p.m. UTC, reads, “The new edition of Bitcoin-ABC (bitcoin income node) breaks compatibility with our parser. As a consequence balances proven on the Ledger Wallet are incorrect. Our engineering workforce is at this time doing work on a take care of.”
Subsequent updates outlined the team’s attempts to deliver the wallet back up. The latest 1 as of press time, printed at 6:56 p.m. UTC Tuesday, reported “the blockchain explorer has been restarted successfully, and is now cleaning every single transaction” that transpired given that a current block.
On the other hand, the update also estimates that it will choose at least an hour ahead of the startup can start out syncing.
Ledger CEO Eric Larcheveque informed Reddit end users that the firm is reindexing its bitcoin income nodes, and advised end users to utilize the Electron Funds wallet to accessibility their funds in the interim.
On the other hand, end users complained that the Electron Funds wallet is also not doing work adequately.
Likewise, a comment attributed to Ledger CTO Nicolas Bacca which reported that he is “not subsequent [the issue] carefully,” brought on criticism from end users.
“It can be disappointing to see this sort of an challenge having so prolonged to resolve, I would’ve hoped for additional professionalism from Ledger, but it would seem like they treat bitcoin income as a minority token with a pretty low priority,” 1 particular person wrote.
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